TERMS AND CONDITIONS
You are purchasing tickets from Kirkcudbright Dark Space Limited with registered offices at The Johnston, St Mary Street, Kirkcudbright, DG6 4EG
We sell tickets on our own behalf and on behalf of partner organisations. The quantity of tickets made available for sale by us vary on an event-by-event basis. Tickets are generally sold through several distribution points, including online, phone and in person at our box office. All distribution points access the same ticketing system and inventory, therefore tickets for popular events may sell out quickly. Occasionally, additional tickets may be made available at our discretion.
To purchase items from us online, you must be 18 or over and have a valid credit/debit card issued in your name.
All ticket purchases are subject to adherence with our safety guidelines. Visitors must not visit if they are experiencing symptoms of COVID-19. All visitors aged over 5 years old will need to wear a face covering during their visit. If you have a condition that prevents you from wearing a face covering, we recommend that you help us to support you by wearing a lanyard from the hidden disabilities sunflower scheme or other organisations who offer exemption cards. Social distancing must be adhered to. We are operating a zero-tolerance policy to anyone who does not adhere to safety guidelines in place.
If you are unable to attend due to government restrictions or if you have symptoms of Covid 19 please email email@example.com to amend or cancel your booking. We would really appreciate if you can let us know as far in advance as possible so we can release tickets to others. Any bookings that are unused and not cancelled, for the reasons above, by email in advance of arrival time will not be refunded.
All paying visitors who require special assistance are offered free admission for their carer to all areas.
Any purchase of an item from us is subject to (i) these terms and conditions; (ii) any special terms and conditions which may be displayed on our website; and (iii) Kirkcudbright Dark Space Planetarium’s right to refuse admission.
Your contract for purchase of a ticket starts once we have confirmed your purchase and ends immediately after the completion of the event for which you have purchased tickets. All purchases are subject to payment card verification and other security checks and your transaction may be cancelled if it has not passed our verification process.
We reserve the right to cancel bookings which we reasonably suspect to have been made fraudulently.
PRICES AND FEES
Purchases from us may be subject to a per-item service charge and a non-refundable per-order delivery fee.
If you have purchased a ticket, you are not entitled to cancel your purchase. Tickets are non-refundable and non-transferable.
Tickets should be emailed to you within 3 hours to the email you have provided when booking. If you have not received your tickets within 24 hours of booking, please contact us at firstname.lastname@example.org or by calling 01557 337213.
If you do not have access to email, your tickets can be picked up at the desk on the day of your visit.
Any ticket you purchase from us remains the property of Kirkcudbright Dark Space. Admission may be removed at any time.
Kirkcudbright Dark Space reserves the right to not issue replacement tickets for any lost, stolen, damaged or destroyed tickets.
When you receive your tickets, please keep them in a safe place. We will not be responsible for any tickets that are lost or stolen.
It is your responsibility to check your tickets. Please contact us on 01557 337213 if there are any errors you wish to discuss.
Tickets sold are subject to restrictions on entry. Any ticket holders under the age of 16 must be accompanied by an adult over the age of 18.
There are occasions on which our opening hours may vary. These will be displayed on our website and social media channels as soon as operationally possible. It is your responsibility to ensure that you read all notifications displayed on our website relevant to the date of your visit.
You will be notified by email if an event has been cancelled or entry times change. Cancellations and changes will also be posted on our website and on our social media platforms. It is your responsibility to check for this information.
Please note that advertised start times of events are subject to change.
Tickets are sold subject to Kirkcudbright Dark Space’s right to alter or vary the programme due to events or circumstances beyond its reasonable control without being obliged to refund monies.
Cancellation: If an event is cancelled (and not rescheduled), you will be offered a refund of the sale price of your ticket(s).
Rescheduling: If an event is rescheduled, you will be offered tickets at any rescheduled event of a value corresponding with your original tickets. If you are unable to attend the rescheduled event, you will be offered a refund of the sale price of your ticket(s). You must inform us within the deadline set in communication about rescheduling.
To claim your refund, please call 01557 337213. Calls are charged at standard rate.
Personal arrangements including travel, accommodation or hospitality relating to the event which have been arranged by you are at your own risk. Kirkcudbright Dark Space shall not be liable to you for any loss of enjoyment or wasted expenditure.
ADMISSION AND ATTENDANCE
Kirkcudbright Dark Space reserves the right to refuse admission should patrons breach any terms and conditions or behave in a manner that is disruptive to other attendees. You may be subject to security searches prior to or during the event and may be asked, at the Mangers discretion, to leave if you appear to be under the influence of alcohol or drugs.
Every effort to admit latecomers will be made but admission cannot always be guaranteed.
Special effects which may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects may be featured at an event.
QUERIES AND COMPLAINTS
If you have any queries or complaints regarding your purchase, please contact us at email@example.com or by calling 01557 337213, quoting your booking reference number.